About DJ Store
Welcome to DJ Store – the UK’s largest online retailer of sound and light and DJ equipment.
We have the biggest range of the products you want in stock to ship the day you order. Although we’re a market leading online retailer – our business is certainly not a virtual one – our 15,000 square foot warehouse houses a million pounds worth of sound and lighting products from a vast range of manufacturers. We ship products directly from our premises, not from a third party distributor – and our real-time stock system tells you if we’ve got the product you want in our warehouse – it’s not our policy to tell customers we have a product in stock when we don’t, and we never charge your card until the day we ship.
If you’ve been messed around before with websites claiming to have products in stock, charging your card weeks before they ship your order – then you’ll enjoy the DJ Store difference. It’s just one of many reasons why so many of our customers rate us so highly – over 90% of our customers rate our service as very good or excellent. We’re working hard to get even better.
That’s because djstore.com is a professional e-commerce operation – not a DJ shop with an off the shelf website. Our operation is dedicated to serving customers online.
Helpful, knowledgable and Friendly Staff – Order on line 24 hours a day. If you need help or advice, get in touch via e-mail, via live chat, or speak to someone over the phone. You’ll find we’re here to help if you need to talk. As an online business, you’ll find masses of information on our website – product manuals, and manufacturers data sheets, to our huge knowledgebase of technical specs, reviews and information.
All our staff spend time using products, and talking with manufacturers, so that they know how things work, and which product is best for you. We also know what to do in the event that something goes wrong – we sell so many products each year that it you have a problem – we’ve probably come across it before.
We’ve been serving customers online way since 1999, and have hundreds of thousands of satisfied customers. Our parent company are members of PLASA, the processional sound and lighting association, and BEDA, the bar, entertainment & dance association. We’re also one of the biggest professional sound and lighting installers in Scotland with offices and full time engineers in Aberdeen and Edinburgh, and have won awards for it’s lighting design and use of entertainment technology. We’re also Scotland’s only Pioneer Pro DJ Elite dealer.
Fast, Free Next Day Delivery – we work hard to get your products to you quickly and simply – order by 4pm and we’ll dispatch same day (Monday to Friday) for delivery to you the very next working day. Our delivery costs are clear and simple – most orders ship for free – and the costs for small, or non-mainland orders are not hidden – there are links from every product page.
In House service department – Our in house engineers carry out most work within 3 days – but this will depend on the problem – and also the availability to us of parts from the manufacturer. Some manufacturers prefer to carry out warranty repair work themselves, in which case your product will be returned to their service centre, and then returned to you. Because we only deal directly with UK based manufacturers offices, and their official UK distributors – you’ll be pleased to know that every product we sell is covered by the manufacturers full UK warranty.
No hassle returns – we invite you to try a product for 7 days, and return it if you don’t like it – all we ask is that you return the product to us in new condition, with all the original documents/cables/accessories etc and complete with all packaging. You’ll find full details of our returns procedure within our support section.
Safe and Secure – Verisign have tested and reviewed both our business, and our website to ensure it’s safe and secure for you to shop online. We also process card transactions using 3D secure card processing – fully compliant with verified by visa and mastercard secure card schemes – state of the art online security introduced by card companies to protect you from fraud and identify theft. As an added precaution we delete your credit card details once we’ve dispatched your order. We are registered under the data protection act – and licenced to offer consumer credit.